You are probably choosing your new dishwasher based on quietness, cycles, and racks.
Have you thought about its reliability?
The most reliable dishwasher brands for 2020 are Whirlpool, LG, Samsung, Bosch, Kitchen Aid, Thermador Miele, Fisher and Paykel, Jenn-Air, Asko.
In this blog post, you will learn about the most reliable dishwashers by service percentage.
Also, you will learn about buzzing solenoids, and why the most reliable dishwashers are not always the best purchases.
How We Calculate Appliance Reliability
It’s a basic and direct formula. We look at service calls and divide them by sales over 12 months for a percentage.
Then we compare each manufacturer’s percentage to establish the reliability of that brand.
We look at these stats all the time to curate our sale.
We have to fix appliances often at a loss, so a more reliable brand portfolio is financially better for us and lesser problems for you.
Let’s break those numbers down and take a look at the most reliable dishwasher brands for 2019 – 2020.
Asko
180 Sold | 100 Serviced – 54.21% Service Rate
Previous Years:
2017-2018: 193 Sold | 46 Serviced – 24.1%
2016 – 2017: 99Sold | 19 serviced – 20%
2015 – 2016 73 Sold | 15 serviced – 25%
Asko’s service rate returned to their previous years rather than improving on last year’s number.
The brand is incredibly well constructed with graphite racks and all stainless construction, but the rate is 11% higher than the average.
Jenn-Air
492 Sold | 187 Serviced – 38.13% Service Rate
Previous Years:
2017-2018: 907 Sold | 169 Serviced – 18.72%
2016-2017: 576 Sold | 174 Serviced – 17.75%
Fisher and Paykel
193 Sold | 56 Serviced – 29.02% Service Rate
Previous Years:
2017-2018: 173 Sold | 23 Serviced – 24%
2016-2017: 130 Sold | 32 Serviced – 25.19%
2015-2016: 100 Sold | 16 Serviced – 16%
Fisher and Paykel’s dishwasher repair rate was at 40% at one time. Now, they have taken a step back from the last few years. Part of their issue is the uniqueness of the product.
Miele
903 Sold | 185 Serviced – 20.49% Service Rate
Previous Years:
2017-2018: 1,078 Sold | 155 Serviced – 14.38%
2016 – 2017: 1,126 Sold | 67 Serviced – 5.95%
2015 – 2016: 871 Sold | 78 Serviced – 7.8%
How does a brand priding itself on quality control go from 5.95% to over 20% in 3 years?
Last year it was frozen motors. This year its buzzing solenoids.
The dishwasher solenoid opens the drain. This buzzed last year enough for us to replace them.
The repair is easy, didn’t affect functionality, and Miele has covered the cost even out of warranty. I would still consider this dishwasher (I did and bought one two years ago).
Thermador
872 Sold | 126 Serviced – 14.45% Service Rate
Previous Years:
2017-2018: 711 Sold | 123 Serviced – 17.30%
2016-2017: 875 Sold | 107 Serviced – 12.23%
2015-2016: 609 Sold | 104 Serviced – 17%
Thermador, owned and produced by the BSH Corporation looks like a Bosch dishwasher. Thermador dishwashers now have great cycles and lots of options like a 20-minute wash and dry cycle but have 3% more repair than the less-featured Bosch.
Dishwasher Service
The corollary to service issues is the parts turnaround. You call us with an issue. We then diagnose the problem, order the parts, and then send a technician to repair the dishwasher.
It should be a 1-2-day turnaround maximum. The best dishwasher brands to buy based on service and parts availability are any from the Whirlpool companies (Jenn-Air, Kitchen-Aid, and Maytag) and Bosch.
You should also be concerned with the service experience. Most manufacturers and only 5% of the retailers have a service department with more than one or two technicians.
It is paramount for you to locate a reputable service agent before buying any appliance. You will statistically need one when buying a whole new kitchen of appliances within the first year.
Which Dishwasher Should You Buy?
That’s more of a product question. We have a more extensive blog post discussing the best dishwashers for your home.
However, it depends on your needs and requirements.
Whirlpool is a good bet for an inexpensive product without features. Samsung has decent features at lower prices with good quietness.
If you are still getting confused about the best dishwasher to purchase in 2020, Contact Factory Appliance Houston today. We are just a call away.